Seller Payment & Settlement Policy

At CHOICE, we aim to provide sellers with a clear, transparent and reliable payment settlement process. Seller payments are generally processed through a 10-day settlement cycle, subject to successful order completion and any applicable returns, refunds, cancellations, disputes, adjustments, commissions, logistics charges or other applicable deductions.

• The standard CHOICE seller settlement cycle is 10 days.
• The 10-day period is calculated from the date an order is marked Delivered or Completed in the CHOICE system, depending on the applicable fulfilment model.
• Once an order becomes eligible, the corresponding seller amount becomes available for settlement according to the applicable process.

If a seller chooses to use their own delivery service or logistics system:

• The seller is responsible for completing the delivery successfully.
• The order must be marked as Delivered/Completed in the CHOICE system.
• The 10-day settlement period begins from the applicable Delivered/Completed date.
• After the settlement period is completed, the seller may request settlement of the eligible amount.
• Applicable CHOICE commission, fees, refunds, adjustments or other charges may be deducted before settlement.

If the seller chooses CHOICE's marketplace delivery/logistics service:

• CHOICE or its designated logistics partner will handle the delivery process.
• The order must be successfully delivered and recorded in the CHOICE system.
• A 10-day settlement period applies from the applicable Delivered/Completed date.
• After the settlement period, the seller may request payment.
• Applicable commission, logistics charges, refunds, adjustments or other fees may be deducted from the payable amount.

For products sold through a CHOICE Booth or physical booth arrangement:

• The sale must be successfully completed and recorded in the CHOICE system.
• A 10-day settlement cycle applies from the applicable sale/completion date.
• After the settlement period, the seller may request settlement.
• Applicable commission, booth-related fees, refunds, adjustments or other charges may be deducted before payment.

Once the applicable settlement period has been completed, an eligible seller balance may become available for a payment request. The Seller Dashboard provides a clear Request Payment action when the seller has an eligible balance.

Before submitting a payment request, the seller can see:

• Settlement period
• Eligible order amount
• CHOICE commission
• Logistics charges, if applicable
• Refund/return adjustments, if applicable
• Other applicable deductions
• Final payable amount

Illustrative example only — actual amounts are calculated from your own completed orders.

Orders associated with an active:

• Return
• Refund
• Cancellation
• Customer dispute
• Seller dispute
• Fraud/security review
• Payment verification issue

may be temporarily withheld from settlement until the relevant issue has been resolved. If an adjustment is required after settlement, CHOICE may adjust the seller's future payable balance according to the applicable seller terms and transaction records.

The final seller payment may differ from the gross order value. Depending on the seller's agreement and selected fulfilment model, applicable deductions may include:

• CHOICE marketplace commission
• Logistics/delivery charges
• Booth-related charges
• Refund or return adjustments
• Promotional or campaign adjustments
• Payment-related charges
• Other charges specifically agreed with the seller

The Seller Dashboard always shows a transparent breakdown of the seller's payable amount. See the marketplace commission structure for applicable rates.

• Seller payments are sent to the verified payment/bank information registered with CHOICE.
• Sellers are responsible for keeping their payment information accurate and up to date.
• If payment information is incomplete, incorrect, unverified or under review, CHOICE may delay the payment until it is corrected or verified.

• Submitting a payment request does not necessarily mean the payment will be released instantly.
• CHOICE may require reasonable processing and verification time before releasing the payment.
• Sellers can view the payment request status from the Seller Dashboard.

Payment history lives in the CHOICE Seller Dashboard, where each settlement record shows:

Records can be filtered by All, Pending, Available, Requested, Processing, Paid and On Hold.

CHOICE aims to maintain transparent seller settlements. Every settlement clearly shows Gross Amount → Applicable Deductions → Net Payable Amount, so sellers never have to manually calculate the final settlement amount.

The 10-day settlement period represents the standard settlement cycle for eligible completed transactions. Actual payment release may depend on:

• Order completion
• Return/refund status
• Dispute status
• Seller account verification
• Payment information verification
• Applicable commission and charges
• Transaction adjustments
• CHOICE payment processing